Media & Journalism Experience Audit

News organizations often develop features or update platforms without systematically evaluating actual audience experience from user perspective. This prompt helps conduct comprehensive experience audits examining specific user journeys: how casual visitors discover content, whether subscribers find premium material easily, how new audience members understand publication voice and coverage areas, whether navigation facilitates productive exploration, and where friction points cause abandonment. Rather than surface-level checklist reviews, it structures actual user perspective analysis by journey type and audience segment. The framework covers discovery experience quality, content value perception clarity, subscription friction and paywall fairness, mobile experience quality benchmarking, and engagement signal clarity for different audience types. Product teams benefit from structured thinking about audience experience before finalizing design decisions. Editors appreciate understanding how readers actually navigate their work daily. User-centered redesigns improve metrics including conversion rates. This approach delivers measurable improvements in how teams approach this critical work. Success requires commitment. Organizations that audit user experience systematically improve retention and reduce churn.